Adding Subscription Manually issues

When I try to add a new subscription manually for an existing users, it seems many fields (like address/country) are auto-filled from some user in the database.

Is this intended? It's annoying have to edit/clear all those fields. For new subscription, all fields should be clear. When I select a user, then some fields should auto-populate from that user. Or this this an issue in my environment?

Hi Jasem

It should not auto-filled from some user in the database

Normally, it will only pre-filled if when you add subscription, you select an existing user for that subscription record and in that case, the system will pre-fill in the form fields use data of that selected user, not someone user

Maybe in your case, it's browser's autofill feature? if you are using Google Chrome , try to follow instructions at www.lifewire.com/disable-autofill-in-google-chrome-4103633 to see whether it helps solving the issue?

Tuan

Ok, I do not have Chrome autofill but it still does that. At any rate. I have another issue. I created a page here for price table comparisions.

stellarmate.com/products/ekos-live.html

However, two issues:
1. There are on top of each other, not next to each other where users would expect.
2. There is a visible scrollbar?

Any ideas what's causing this?

Hi Jasem

1. Go to Membership Pro -> Configuration, set Twitter Bootstrap Version to Twitter Bootstrap version 2 and the layout should be fixed

2. For scrollbar, guess we need to add some custom css code to increase min-height of the plan container. Could you please submit a support ticket so that I can ask my template developer assist?

Tuan

I think the height issue could be resolved if the plans take the full width. Why don't they take all the available space that is left to them? Once I edit them in Chrome they look fine once they take the whole space. There is no need for empty space to the right that is not filled with anything.

That's controlled by Number Columns config option in the extension. You have 2 plans, so you can go to Membership Pro -> Configuration, set the config option to 2 (I see you did it) and it will take full width of the page

Regards,

Tuan

Thanks, I took a different approach to fix my issue now.

OK, good to hear. Please continue setting up the extension and if you have questions, please don't hesitate to ask

Sorry for lately response for this topic. I was having a short holiday with my family and only come back yesterday

Regards,

Tuan

Jasem Mutlaq wrote: When I try to add a new subscription manually for an existing users, it seems many fields (like address/country) are auto-filled from some user in the database.

Is this intended? It's annoying have to edit/clear all those fields. For new subscription, all fields should be clear. When I select a user, then some fields should auto-populate from that user. Or this this an issue in my environment?

I have exactly the same problem. Also after I disabled autofill in google chrome and updated to 2.19.0

Hello Elmar

When you select an existing user, the system will try to populate data on the form using data of that selected user so that you don't have to enter data again (of course, you can change the data if needed)

That's expected behavior. Or you are saying that it auto populate data of a different user?

Tuan