Renew subscription behaviour

Dear Team

I am struggling to understand the actions that occur when the 'renew subscription' button is pressed.

I have only annual memberships and most are offline, and invevitably happen after the end date. In this case the renew function appears to reset from the date of the time of 'renew', rather than maintaining the same end date aniversary day and month, which is what I need.

However if the 'renew' takes place before the end date, the new end date is 1 year on.

So I am concluding at the moment that when I do a renewal (post end date), I press the renew button, and then go into 'edit subscription' and change the end date to the date I wish. Is this correct please?

It would be helpful if there was a list of the actions that occur with pressing of the 'renew subscription' button.

thank you

David

Hi David

When you press renew button:

1. The system will renew the subscription

2. Send notification email to inform subscriber about the renewal

You can change the date manually as you mentioned, it's correct. However, you should not have to change it manually. Could you please give me a sample so that I can understand your issue better:

- Current subscription from date and todate
- What's the subscription from date and to date after pressing renew button
- What's the expected from date and to date

I will then check to see what's wrong and get it sorted

Regards,

Tuan

Tuan
I attach two snip captures from the entry before and after renewal. Renewal date 11 June
was 5 June to 7 June
now 5 June to 13 June
Plan period in this case is 2 days as i am testing.
David