Unique Plans query

We have a set of subscription plans that are 'unique' meaning you can only be on Plan A or Plan B etc, so can NOT be on more than one plan at the same time. I recall their was a setting somewhere to indicate 'unique plans' but I cannot find it, can anyone help please?
Secondly a question on this...
If a person is on Plan A which is due to expire at the end of this year and an administrator moves them onto Plan B manually in the backend (making Plan B current and expiring Plan A), would the person still receive a renewal notice for Plan A as it is now expired, or at the end of the year?
Is it necessary in this case to delete Plan A altogether OR does the 'unique plan' config cover this?

Hi Mark

1. Create a category, set Exclusive Plans parameter to Yes
2. Assign the plan A, Plan B... into that category

And it will work as expected

When you change plan and mark the original subscription expired, reminders won't be sent anymore

Tuan

Tuan, I have just noticed that a member who has upgraded (from one to another exclusive plan) he is still seeing a renewal prompt in the backend for the expired plan. See screen shot example, this member is on a current lifetime plan but is being asked to renew his old plan? screenshots.firefox.com/0lnDbZBQ8W0FMTcs...minesurveyors.com.au

I am also wondering whether the old plan should even be shown on the 'My Membership' tab, I think that tab should only show the current plan shouldn't it?

Hello

1. I'm not sure how users upgraded. If they choose upgrade option and then process upgrade, the renew option should not be displayed or that plan anymore

2. That tab will show both expired and active plans

Tuan

I have raised a support ticket on this topic. I agree that if a member has an active subscription in an exclusive category then no further joins or RENEWS should be allowed for plans in that category. At present RENEWS are incorrectly permitted. The processing for joining new plans is correct.

Thanks Alan, yes you are correct, plans in an exclusive category should not allow or offer ANY renewal of ANY other expired plans in the same category for any reason... Tuan in my example the user was upgraded in the backend by an admin (to answer your point 1) so that may help you track down and rectify this issue. Can you please acknowledge this is a bug. Let me know if you also want me to log a ticket for my case as it is very important (I don't want anyone to renew an expired exclusive plan when they have been given a lifetime upgrade!)

I have raised a ticket and Tuan is in middle of fixing the issue. There is a partial fix which I have tested successfully. Tuan hopes to resolve the remaining items in the next few days.


Watch this space.

Alan

Yes. Working on the fix. I will update Alan when it's completed so that he can test it. If it's working as expected, we can include it in next release of the extension

Regards,

Tuan

Wondering if this issue was fixed?

Hello

I believe it was fixed. So please update your site to latest version of the extension, then check it again

Tuan