[SOLVED]Cant find the custom fields in Backend?

  • Imaaxx
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9 years 1 month ago - 9 years 1 month ago #77807 by Imaaxx
Hello,

I am feeling rather stupid right now as for some reason i am not able to see any of the custom fields we created for our registration form in the new members subscriptions section? What am i missing?

Thanks and sorry if this is mentioned elsewhere.

Regards
Alan
Last edit: 9 years 1 month ago by Imaaxx.

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9 years 1 month ago #77831 by Imaaxx
Replied by Imaaxx on topic Cant find the custom fields in Backend?
I should add that i have created the custom fields, and tested with a sample subscription and all fields went in fine, but for the life of me i cant see them in the back-end in the members subscription.

Thanks

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9 years 1 month ago #77864 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Cant find the custom fields in Backend?
Hi

You can go to Membership Pro -> Subscriptions, click on that subscription record

Then you should see all the custom fields which you entered while subscribing for the subscription plan

Tuan

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9 years 1 month ago #77867 by Imaaxx
Replied by Imaaxx on topic Cant find the custom fields in Backend?
here is a screen shot of what i see? i have clicked everything and cant find it?
Attachments:

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9 years 1 month ago #77868 by Michael Sheward
Replied by Michael Sheward on topic Cant find the custom fields in Backend?
You should see the custom fields on the next screen after you click on the member's name.
The following user(s) said Thank You: Tuan Pham Ngoc

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9 years 1 month ago #77883 by Imaaxx
Replied by Imaaxx on topic Cant find the custom fields in Backend?
All i see on that page is the default fields, none of the custom ones are present.
Regards

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9 years 1 month ago #77924 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Cant find the custom fields in Backend?
Hi

Please click on the first name of the subscription record. On next page, you will see details information of that record (contains all other fields)

The page you are seeing could not be wide enough to display all the fields

Tuan

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9 years 1 month ago #77944 by Imaaxx
Replied by Imaaxx on topic Cant find the custom fields in Backend?
Hello,

When i click on the members first name on the next-page there are no custom fields only the default ones from the install.

Regards

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9 years 1 month ago #77952 by Michael Sheward
Replied by Michael Sheward on topic Cant find the custom fields in Backend?
Go to the custom fields set up page and make sure that you have your custom fields published. There is a toggle button on the right hand side of the interface. Functions just like publishing Joomla articles, etc.

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9 years 1 month ago #78027 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Cant find the custom fields in Backend?
That's strange Imaaxx. Maybe you should submit a support ticket sending us super admin account of your site? We will check to see what's wrong (with the settings) and correct it for you

That would save your time

Regards,

Tuan

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