Subscribers account not re-activating after paying

I am having a problem. Perhaps this is a setting that needs to be fixed. When a subscribers subscribes for example for One Month, after 30 days the subscriber's paypal account will automatically pay the fee however even after the fee is paid, his account remains "expired". How do I set it so that after the monthly subscription fee is paid, it automatically activates again?

Hi Kevin

Before we check it further, could you please let me know what version of the extension you are using ? Is it 1.6.6 ?

Please let me know

Regards,

Tuan

No it is 1.6.5. It says "Memberships Pro is up to date".

Ah ah, I haven't made public announcement about 1.6.6 released yet. Please login to your account, access to My Downloads menu item, see your order and download latest version from there and upgrade it to your site to use the latest version.

We will have another update to download package in the next two days (few features added), so maybe you should wait until Monday next week to make the upgrade

Regards,

Tuan

So you are saying the reason that this issue is happening is because it is not updated?

It might be the reason of the error. So you can update now and check it again (there are other reasons such as Paypal IPN is disabled, Paypal IPN messages are blocked by security plugins on your site... or firewall software on your server....)

So we will need to check it step by step

Tuan

Ok, when I click "My Download" it is showing "No documents purchased".

Seems your order is not associated to your account. Please submit a support ticket (or send an email to tuanpn@joomdonation.com) let me know Paypal Transaction ID of your Membership Pro purchase so that I can find the order and assign it to your account and you can download it

Tuan

Please check your e-mail. I sent it.

I have not received any response yet. I am waiting.