Process payment button has to be clicked twice

NB: Problem at checkout with membership pro need to be solved ASAP.

1: User is not re-directed to paypal unless paypal button is clicked twice.
2: User is created when paypal button is clicked but user receives no mail about their account being created.


Here is a screencast of the issue - screenr.com/hJNN

JOOMLA VERSION: JOOMLA 3.2.2

Hi John

Please send me admin and FTP account of the site via support ticket. I will check to see what's wrong and get it corrected for you.

Regards,

Tuan

Tuan Pham Ngoc wrote:
Please send me admin and FTP account of the site via support ticket. I will check to see what's wrong and get it corrected for you.


Tuan

Under no circumstances will you be provided with ftp access due to security reasons. If it was a simple joomla install Yes but not for a large site with confidential information.

I'm sure a solution can be provided that I can apply myself to the code. There is no real need to be accessing our site through ftp.
No configuration settings in membership pro have being changed since it was first working so what would cause the problem?

Cant you simply install joomla 3.2.2 and install membership pro and perform the necessary tests there to test and resolve such issues.

Awaiting your prompt solution.

Thanks,
John

Atleast we could not see the problem on our computer (fresh installation of Joomla 3.2.2 with membership pro). So please :

1. Send me the link to your site so that I can try it myself.

2. Lets me know what browser you are using.

Tuan

Hello Tuan,

Any of the subscription pages you will see the issue in Firefox version 27.0.1

Thanks,
John

Whats the story?

Hi John

We checked it on our computer and could not see the error. Could I please have the link to your site so that I can check it myself ?

Tuan

Use the following link to perform test
www.joomlage.com/joomla-templates/joomlage0077-carve/subscribe

When are you going to provide some decent support?

Hi John

Tested and could not see the problem like you said as well (asked other users in our company to test it as well ). I think in this case, we will need to connect via Skype. You share your screen so that I can see the error myself.

Have you asked someone else test it as well ? Maybe it just happens on your computer ?

Sorry for slow on support. I was too busy migrating our website to new server and rebuild the site as well. Support will be normal from now on !

Tuan