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How to stop duplicate emails?
- Bob Sprague
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1 year 1 week ago #162712
by Bob Sprague
How to stop duplicate emails? was created by Bob Sprague
YourArlington.com has a number of people making donations who report duplucate emails. See attached file.
Note, for example, the transaction number for Katherine Fennely is the same. No new donation, but the donator gets a new email.
Can you suggest how to prevent this? Or is this an issue with PayPal?
Thanks for your help.
Bob Sprague
Note, for example, the transaction number for Katherine Fennely is the same. No new donation, but the donator gets a new email.
Can you suggest how to prevent this? Or is this an issue with PayPal?
Thanks for your help.
Bob Sprague
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- Mr. Dam
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1 year 1 week ago #162716
by Mr. Dam
Replied by Mr. Dam on topic How to stop duplicate emails?
Hi Bob,
It is strange issue, could you please submit ticket on category: Joom Donation and provide your site credentials. We will help you to figure the cause of issue.
Thanks
Dam
It is strange issue, could you please submit ticket on category: Joom Donation and provide your site credentials. We will help you to figure the cause of issue.
Thanks
Dam
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- Bob Sprague
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1 year 1 week ago #162719
by Bob Sprague
Replied by Bob Sprague on topic How to stop duplicate emails?
Thank you, sir. I have submitted a ticket.
Bob Sprague
Bob Sprague
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- Paul Heinrichs
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1 year 3 days ago #162819
by Paul Heinrichs
Replied by Paul Heinrichs on topic How to stop duplicate emails?
Any resolution to this? Having the same issue.
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- Bob Sprague
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1 year 3 days ago #162820
by Bob Sprague
Replied by Bob Sprague on topic How to stop duplicate emails?
I took out a ticket with Joom Donation support, and Mr. Dam added code to our installation, which appears to have stopped them. These were recurring donations via PayPal. I sent a test recurring donation ($10) to our site Dec. 10, spurring no duplicate email. I have a second test set to go Jan. 10, 2024.
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- Paul Heinrichs
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1 year 3 days ago #162821
by Paul Heinrichs
Replied by Paul Heinrichs on topic How to stop duplicate emails?
Thanks. My situation is the same. Repeated email notifications for PayPal subscriptions. Have entered a ticket.
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- Bob Sprague
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1 year 3 days ago #162822
by Bob Sprague
Replied by Bob Sprague on topic How to stop duplicate emails?
Thanks for following through. Note that I received the following from PayPal on Dec. 10. I have let Joom Donation support know:
Hello, Robert Sprague
Please check your server that handles PayPal Instant Payment Notifications (IPN). IPNs sent to the following URL(s) are failing:
www.yourarlington.com/index.php?option=c...ent_method=os_paypal
If you do not recognize this URL, you may be using a service provider that is using IPN on your behalf. Please contact your service provider with the above information. If this problem continues, IPNs may be disabled for your account.
Thank you for your prompt attention to this issue.
PROTECT YOUR PASSWORD
NEVER give your password to anyone, including PayPal employees. Protect yourself against fraudulent websites by opening a new web browser (e.g. Internet Explorer or Firefox) and typing in the PayPal URL every time you log in to your account.
Not sure why you received this email? Learn more [ www.paypal.com/us/smarthelp/article/why-...0&xt=104038%2C124817 ]
Copyright © 1999-2023 PayPal, Inc. All rights reserved. PayPal is located at 2211 N. First St., San Jose, CA 95131.
PayPal RT000111:en_US(en-US):1.0.0:f054a6599e92c
Hello, Robert Sprague
Please check your server that handles PayPal Instant Payment Notifications (IPN). IPNs sent to the following URL(s) are failing:
www.yourarlington.com/index.php?option=c...ent_method=os_paypal
If you do not recognize this URL, you may be using a service provider that is using IPN on your behalf. Please contact your service provider with the above information. If this problem continues, IPNs may be disabled for your account.
Thank you for your prompt attention to this issue.
PROTECT YOUR PASSWORD
NEVER give your password to anyone, including PayPal employees. Protect yourself against fraudulent websites by opening a new web browser (e.g. Internet Explorer or Firefox) and typing in the PayPal URL every time you log in to your account.
Not sure why you received this email? Learn more [ www.paypal.com/us/smarthelp/article/why-...0&xt=104038%2C124817 ]
Copyright © 1999-2023 PayPal, Inc. All rights reserved. PayPal is located at 2211 N. First St., San Jose, CA 95131.
PayPal RT000111:en_US(en-US):1.0.0:f054a6599e92c
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1 year 2 days ago #162825
by Mr. Dam
Replied by Mr. Dam on topic How to stop duplicate emails?
Hi,
We will upgrade Joom Donation soon with this bug fixed including.
Thanks
Dam
We will upgrade Joom Donation soon with this bug fixed including.
Thanks
Dam
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- Bob Sprague
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1 year 2 days ago #162834
by Bob Sprague
Replied by Bob Sprague on topic How to stop duplicate emails?
Excellent.
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- Parcs
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1 year 9 hours ago #162856
by Parcs
Replied by Parcs on topic How to stop duplicate emails?
Hi, I have the same issue, donors keep receiving multiple emails.
Can you fix it soon please?
Thank you
Can you fix it soon please?
Thank you
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