Urgently need more management options from the front-end

I'm adapting Helpdesk Pro to use as a system for presenters to submit content to present at a conference...so far it looks like it will work brilliantly! However, there are a couple of things that could make it considerably better (especially if it might be possible to add the functionality before we start taking submissions in the next couple months).

Would it be possible to add full management options from the front-end?  I'm the only person with administrative access to the back-end of the website and I'm not keen to add admin accounts for anyone else (who don't know what they're doing).  We have a few people who will be reviewing the submissions, though, and I need them to be able to change the category, status, reassign to another reviewer (staff), and view/change labels from the front-end interface.  Right now it appears all they can do is view category, status, and priority, and add comments.  Even when logged in as a super admin I can't seem to change the category, etc. from the front.  Labels with their colour-coding are missing entirely, and these are super important to our setup as that's how they will sort presentations into sessions.

Second, in the reply by email plugin, I see it's possible to ignore messages from specified senders/subjects.  Could this be expanded to pull messages ONLY from specified senders/subjects, please?  I use Zoho mail for our society and have a single inbox with multiple aliases that sort into folders based on incoming address.  At the moment, I'm struggling to set up the plugin because I can't direct it to pull only from a subfolder of the inbox, nor is there any way to target only those messages sent to submissions@mydomain.  I tried hiding all of the folders except the one I want from IMAP visibility, but the minute I hide the primary inbox I lose the ability to pull messages into Joomla.  Also, I'm not sure if this is a bug, but the help manual says that when using the reply by email plugin, if a connection can't be established to an email account, a log of the error should be written to plugins/system/hdpreplyviaemail/logs.txt.  I've been having issues getting my email setup and when I test using deliberately incorrect credentials, the log isn't created.

And lastly, the styling of the app doesn't work well with dark mode in Joomla admin.  This is minor, but I've been forced to go back to using light mode because I can't read the text when working with Helpdesk Pro and it'd be great if that could be fixed in a later update.

Cheers
Shannon

 

Hi Shannon

- About change category.... You need to give them permission. Go to Helpdesk Pro -> Configuration, click on Options button in the toolbar, select the user group, set Change Ticket Category, Change Ticket Status, Assign Ticket permissions to Allowed and they will be allowed to perform the actions.

- About ignore emails from certain senders: The plugin has parameter Ignore Emails. You can enter the senders you want to ignore there (each sender in one line) and the emails sent from these senders will be ignored. Won't that work for your need ?

- About dark mode, Yes, I will check and try to have it supported in the future

Regards,

Tuan