Icons for attachments

Hi,

Is it possible to change the icons for the attachments? I ask because I'm seeing the same icon for excel and word document attachments, and thought it may be useful to use my own custom fonts so we know looking at the icon what type of attachment is on the ticket.

At the moment, I think I could replace the icons in the "/media/com_helpdeskpro/assets/images/icons" folder and then use css to link the images by file type. However, before I go down that route, I'd like to double check that there isn't an easier way to change the icons.

Thanks for your time,
Sharon

 

Hi Sharon

That's the only way. You need to change the icons directly from the folder you mentioned

Unfortunately, it will be lost each time you update Helpdesk Pro. I will see if I can come up with a solution to allow overriding the icons in next release

Tuan

Hi,

Thanks for the quick response. I think we will leave the icons alone for now since I don't want my efforts wiped away with each update of this component.

Best Regards,
Sharon

OK. Thanks Sharon

Hi,

I replaced the default helpdesk pro icons with my icons and it worked for the file types, txt, pdf, png, and jpg.

However, excel and word documents are using the "default" icon instead of the excel or document icons. I'm not familiar enough with php to know what needs to be edited in the "ticket_attachments.php" file to change that, assuming that is the correct php file to manage the icons.

Here is a screenshot example of what I'm seeing with the file types and icons chosen.


Thanks for your time,
Sharon

Hi Sharon

Could you please check and make sure you have file xlsx.png in media/com_helpdeskpro/assets/images/icons folder? It is needed for showing icons for xlsx files.

Same for word documents. If the file extension is docx, then you need to have icon media/com_helpdeskpro/assets/images/icons/docx.png for it to work

Regards,

Tuan

That was the solution, I had .doc and .xls but not the docx or xlsx versions of the icons. I added them to the media/com_helpdeskpro/assets/images/icons/ folder and the icons now display.

Thanks,
Sharon

Great. I will find a way to make it possible to override the icons so that it won't be lost when you update to future releases of the extension

Regards,

Tuan