Hi Tuan,
I'm trying to get the reply via email function configured but I'm stuck with a problem. I've configured the System plugin Helpdeskpro Reply Via Email as follows:
Host: imap.gmail.com
Port: 993
Encryption: SSL
Validate Certificates: NO
Username:
This email address is being protected from spambots. You need JavaScript enabled to view it.
password: [mypassword]
Secret Code: [my secret code]
But ery time I run a tes with the url:
laprensa.com.uy/index.php?secret_code=[mysecretcode] get an error on the logs.txt file
[01/26/2023 6:52 PM] - connect error=[E_WARNING] Authentication failed for user "
This email address is being protected from spambots. You need JavaScript enabled to view it.": imap_open(): Couldn't open stream {imap.gmail.com:993/imap/ssl/novalidate-cert}
imap_alerts (0):
imap_errors (1):
- Can not authenticate to IMAP server: [AUTHENTICATIONFAILED] Invalid credentials (Failure),
Fail when authenticating, this can be related to the fact that I'm using a gmail account? What can you tell me?
Please I'm stuck.!