As discussed via support tickets system, the file need to be modified is administrator/components/com_helpdeskpro/Model/Tickets.php. Change the code from:
Code:
if ($role == 'admin' || $role == 'manager' || $role == 'staff')
{
//Show open and pending tickets to admins, managers and staffs by default
$query->where('(tbl.status_id=' . (int) $config->new_ticket_status_id . ' OR tbl.status_id=' .
(int) $config->ticket_status_when_customer_add_comment . ')');
}
else
{
//Show open tickets and require feedback tickets to customers
$query->where('tbl.status_id != ' . (int) $config->closed_ticket_status);
}
To
Code:
$query->where('tbl.status_id != ' . (int) $config->closed_ticket_status);
And it will work as expected
Tuan
