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Idea | Auto-close ticket

  • gerrit
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8 years 5 months ago #83801 by gerrit
Idea | Auto-close ticket was created by gerrit
Maybe a nice feature for later.

Auto-close, if we didn't heard anything from the customer/client after for example 72 hours, the ticket will close automaticly.

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8 years 2 months ago #87672 by Wahyu Eko Setiawan
Replied by Wahyu Eko Setiawan on topic Idea | Auto-close ticket
yes, i want this feature autoclose

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8 years 1 month ago #90001 by Darren
Replied by Darren on topic Idea | Auto-close ticket
+1 Also

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7 years 11 months ago #91912 by gerrit
Replied by gerrit on topic Idea | Auto-close ticket
Tuan ?

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7 years 11 months ago #91947 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Idea | Auto-close ticket
Hi

Give me two weeks. We will implement a plugin which allow auto close support ticket

Regards,

Tuan
The following user(s) said Thank You: Stephen

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7 years 11 months ago #92047 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Idea | Auto-close ticket
Hello

Please install and publish this plugin. There is a parameter called Number days, by default, it is 14, means tickets will be closed if there is no activities within 14 days

You can change that parameters to the Number of days you want

Regards,

Tuan
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7 years 11 months ago - 7 years 11 months ago #92051 by gerrit
Replied by gerrit on topic Idea | Auto-close ticket
Nice to see this

But when I activate it, my whole site goes down http error 500
No error in logs
Last edit: 7 years 11 months ago by gerrit.

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7 years 11 months ago #92064 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Idea | Auto-close ticket
Hi

I am sorry. There was a typo in the code . Please get this updated version, upgrade it to your site. After that, it will work as expected

Regards,

Tuan
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7 years 11 months ago #92068 by gerrit
Replied by gerrit on topic Idea | Auto-close ticket
Deleted the old version and installed the new version.

Again http500 error :(

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7 years 11 months ago #92070 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Idea | Auto-close ticket
What version of Helpdesk Pro you are using?

Tuan

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