My Helpdesk Pro is being spammed...

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11 years 2 months ago #24366 by Richard
My Helpdesk Pro is being spammed... was created by Richard
Hello,
My Helpdesk Pro is being spammed...
How do I stop it?

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11 years 2 months ago #24394 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Re: My Helpdesk Pro is being spammed...
Hi Richard

On your site only registered users can submit support ticket or public users can submit tickets as well?

Tuan

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11 years 2 months ago #24399 by Richard
Replied by Richard on topic Re: My Helpdesk Pro is being spammed...
I have it set to only registered users...
Can you add the reCAPTCHA to the submitter process like you have on your own?

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11 years 2 months ago #24402 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Re: My Helpdesk Pro is being spammed...
HI Richard

OK. I will implement Captcha into the system. But It will just be a simple PHP captcha system so that customers don't have to register for a reCaptcha key.

Please give me few days to implement it.

Tuan

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11 years 2 months ago #24416 by Richard
Replied by Richard on topic Re: My Helpdesk Pro is being spammed...
That is totally awesome!!! :)

Thank you!
Richard

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11 years 1 month ago #24533 by Richard
Replied by Richard on topic Re: My Helpdesk Pro is being spammed...
Hello,

I wanted to touch base to inquire progress?

Thanks!
Richard

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11 years 1 month ago #24580 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Re: My Helpdesk Pro is being spammed...
Sorry Richard. I am busy (and tired) these days and haven't had it completed yet. Please give me 2 more days to work on it.

Tuan

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11 years 1 month ago #24616 by Richard
Replied by Richard on topic Re: My Helpdesk Pro is being spammed...
Hi Tuan,
Okay, thank you very much!
Richard

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11 years 1 month ago #24978 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Re: My Helpdesk Pro is being spammed...
Hello Richard

I am sorry for being late. Finally, I have time to work on it and had it implemented into the system. So please login to your account, access to My Downloads menu item, download latest version, upgrade it to your site.

After that, please go to Helpdesk Pro -> Configuration, find the config option Enable Captcha, set it to Yes. After that, captcha feature will be actiavted and you won't get spam anymore

Tuan

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11 years 1 month ago #25008 by Richard
Replied by Richard on topic Re: My Helpdesk Pro is being spammed...
Tuan,

Thank you!
VERY COOL!!! A feature you can now market on your site....


It works almost perfect.... the only issue is when I go to "reload" the code I get the following...

Thoughts?

dl.dropbox.com/u/66123556/2-5-2013%201-58-25%20PM.png
Attachments:

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