Email Notification – Registration Cancellation

Hi, where do I have to activate the automatic email message to a registrant if an admin cancels the registration?

Thank you very much for the support
Bjoern

Hi Bjoern

The email should be sent without any additional setup. Are you saying that registrant does not receive email when admin cancel his registration? Please note that for group registration, the email will be sent to the billing person (main member), so please make sure email is collected for billing person

Also, go to Events Booking, then Setup -> Emails & Messages, check and makes sure the message items below are configured:

- user_registration_cancel_subject
- user_registration_cancel_message

Optional, the system will also sends email to admin as well. You just need to make sure the two message items below are configured:

- admin_cancel_registration_notification_email_subject
- admin_cancel_registration_notification_email_body

Regards,

Tuan