Event Reminder Email Settings

Hi
Could the settings around the reminder emails for events be explained please.
The "System - Events Booking Reminder" plugin is enabled, with the following settings:
Cache Time: 20
Time Ranges: 8,20
Number of Registrants: 50
Send to Group Billing: Yes
Send to Group Members: Yes
All others are off, and we have set a Trigger Reminder Code and use a cron job that runs every 5 minutes.

We set reminder emails to go out 48, 24 and 2 hour in advance of the event.  But we have found that the reminder emails are being sent out early, eg a 2pm event start the emails were being sent out at 8am for the 48/24 hour and 11am for the 2 hour reminder.

We've also noticed that if someone signs up within 2 hour prior to a event, they got all 3 reminder emails in one go.

Is this what would be expected and we have misunderstood it, or have we got a setting wrong somewhere causing the emails to go out at the wrong times.


Thanks
Ewan

Hi Ewan

By default, the extension uses a system plugin to trigger sending reminder. A system plugin requires someone to access to your site to trigger it, so the time is not reliable. If you want to have more reliable time, please setup cron job to send reminder, see docs.joomdonation.com/eventsbooking/basi...eminder#use-cron-job

Regards,

Tuan