[Solved] Errors thrown on registration form

Hi Tuan,

My client has one event per year, but I maintain EB updates as they are released.  However, checks after each update are not performed if the event is not active.

We are now configuring this year’s event and have discovered an issue with the registration form processing.  After completing the Registrant’s Information form and proceeding to the Billing Information form, an error is thrown.  It states:
Internal Server Error
Internal Server Error
Error 

Can’t get much more specific than that, right?

However, the same error on my local dev server shows this:
Internal Server Error
Internal Server Error
Error: Call to undefined method Joomla\CMS\Document\RawDocument::addFavicon(): Call to a member function getName() on null 

My assumption is that there are two error conditions here. 

I can’t turn on Error reporting on the live server, but the local server does not indicate any issues.  My research into these errors has not indicated anything directly, but there is some discussion that something from a Joomla 4 component, module, or plug-in may be causing this.  I have systematically disabled anything I suspected, but nothing has eliminated the error. 

Have you encountered these errors before or have any ideas of where to look? 

Thanks,
Ed 

J3.10.11, EB4.4.5, CB2.8.0, all latest updates maintained.

Hello

Could be something with the template (specially file component.php in the template)

Could you please try to assign the page to one of the template provided by Joomla core to see if you still get that issue?

Tuan

Tuan,

Thanks for responding so quickly!

Checking the template was an excellent idea that did not occur to me.  Changing to a Joomla default template resulted in additional error information, but did not clear the issue.  Further searching turned up this post that I didn't find on my initial searches: #119135

Yeah, I forgot to enable the payment processors.  Face slap!

It works fine now and I will go hide in the corner in embarrassment...

I'm sorry to waste your time, but thank you for your usual excellent support!

Ed

Great. Happy to hear that the issue was sorted and thanks for the update

Tuan