Registrant Variation options?

Looking for the best way to deal with a registrant who has registered and paid for the wrong custom option in an event .
I can see the admin can easily adjust the options in the backend.
(By the way Tuan this doesn't recalculate in the backlend using the custom fee payment fields rules as you may expect).

However the admin CAN change the total amount in the backend and then click the "Re-calculate Registration Fee" field and save.

Can you please outline what happens if we tick that box?
Does it trigger a specific email requesting the remaining payment and provide a link to pay the remaining?
What happens if the amount payable is LESS than the amount paid - does it trigger a different email or the same email?
Finally, does it regenerate the correct invoice (replacing the original invoice) when they make the payment?
(Note I do NOT have deposit options configured)
Thank you
 
 

Hi Mark

Unfortunately, registrant will have to pay this amount difference (or you will have to refund it) outside of the system. The system does not have an option to allow registrants to pay the difference for this case

Regards,

Tuan

Ok thanks Tuan, so I guess the purpose of the recalculate button then is to just generate the corrected invoice, however then the difference (+ or -) needs to be paid externally, correct?

Also... after recalculating the fee I decided to change the registrant's payment status to "not completed" and somehow seem to have lost the record completely, any idea what might have happened?

Hello

1. Yes about recalculate button

2. For loosing record, if you change status of the registration to pending, you should set Payment Method to offline payment, otherwise, it won't be counted as actual registrant in the system and not being displayed (by default). If you want to see these kind of registrations displayed, you can go to Events Booking -> Configuration, set Show Incomplete Payment Records config option to Yes

Regards,

Tuan