Email confirmation not sending

Hi.

For some reason, confirmation emails too registrants have stopped sending. I have updated to latest release. Other emails are sending perfectly.

Not sure what I did to mess this up, would appreciate help!

Hello Hjalti

Maybe the information on this thread can help: www.joomdonation.com/forum/events-bookin...otificationwork.html

Javier

Thanks Javier, I tried this but it didn't work, unfortunately....

Any other thoughts?

I have access to two websites who both have identical licences. We tried creating new events on both sites with all the same settings and information etc. One worked and sent the confirmation emails, the other did not.

We also tried looking into general email settings but they are working fine for the site, and as I said, I am receiving confirmation emails about registrations to events.

Try to go to Events Booking -> Configuration, look at Send Notification Emails setting and make sure it set to Enable

Also, try to empty the value of From Name and From Email settings in that configuration page to (so that Events Booking will use Joomla from name and from email setting to send email)

After that, check it again and let us know the result

Tuan

Hi and thanks for reply-ing.

No luck....

Sorry Hjalti; no more suggestions to offer. Changing the text in the emails did the trick for me; as it seems some anti-spam mechanisms were being triggered by the content.

Hope you fix your issue soon.

Javier

Hello Hjalti

I almost out of idea, too. Could you please go to Events Booking -> Configuration, there is a config option called Emails Logs. Select Registration Email for that config option

Then try to register for the event again. After that, access to Tools -> Emails Logs, if you see an email logged, then the system did send email to the target email address. In case you still doesn't receive email, there might be a problem with the mail server of your hosting provider could not deliever that email for some reasons (it's an HTML emails, unlike most of the emails sent from Joomla core which are plain text email)

In that case, I think it is best to contact the hosting provider, ask them to see why email could not be delivered. They will check their server logs and hopefully, get it sorted

Regards,

Tuan

And Thanks Javier for trying to help

Regards,

Tuan

Hi again.

Did not work either, I will check with my email host.

Thanks for your help!

Kv.
Hjalti