Admin Emails Not Sending

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12 years 8 months ago #19143 by Root
Admin Emails Not Sending was created by Root
I'm not geting an email (as the admin) after a person registers for the event. I also believe the registered person may not be getting an email either (my test event didn't send one to me as the registering person) and they only way I know someone registers is via a PayPal generated email. Any ideas? I have only one email in the configuration setting of Event Booking.

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12 years 8 months ago #19147 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Re: Admin Emails Not Sending
Hi Joe

Do you see the registration record from back-end of Events Booking when someone register for event ? Is your site on a local or on an online server ?

Tuan

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12 years 8 months ago #19155 by Root
Replied by Root on topic Re: Admin Emails Not Sending
I do see a registration profile in the backend :P my site is on a server and not local. Thanks for your help.

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12 years 8 months ago #19156 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Re: Admin Emails Not Sending
Then it might be a problem with your mail setting on your site. Could you please try to go to back-end of your site, create a new user to see whether there is an email sent to him or not ? If there is no email sent to that user, there must be a problem with mail setting on your site. Go to Site -> Global Configuration, try to use different mail setting until it works. Joomla provides several mail option :

PHP Mail
Send Mail
SMTP

Tuan

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12 years 8 months ago #19224 by Root
Replied by Root on topic Re: Admin Emails Not Sending
I've set up a new user for the site and the new user gets an email.

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12 years 8 months ago #19236 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Re: Admin Emails Not Sending
Hi Joe

That mean there is no problem with mail settings on your site and registrants should receive confirmation email. Maybe you entered a wrong email on registration form or something like that. Could you please submit a support ticket sending me administrator account of your site so that I can check the problem myself ?

Tuan

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