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Shopping Cart Issues
- Mike Green
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11 years 1 month ago #41295
by Mike Green
Shopping Cart Issues was created by Mike Green
I have had multiple customer purhcasing on my site complain that after they "empty" their shopping cart, when they return to the cart view, all the items remain there in the cart. Basically they are stuck and have no way to complete their transaction because unwanted items are in the shopping cart.
Please help ASAP.
Thanks!
Please help ASAP.
Thanks!
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- Giang Dinh Truong
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11 years 1 month ago #41297
by Giang Dinh Truong
Replied by Giang Dinh Truong on topic Re: Shopping Cart Issues
Hello Mike,
Sound like this is an outstanding issue. Please make sure that you are using latest version 1.2.2 of EShop. Also, can you let me know what are payment methods that you are using on your site?
Also, if you still have this issue, please submit a ticket to EShop category to send me your site information so I can go there to check and tell you what is wrong.
Hope to hear back from you soon.
Sincerely, Giang
Sound like this is an outstanding issue. Please make sure that you are using latest version 1.2.2 of EShop. Also, can you let me know what are payment methods that you are using on your site?
Also, if you still have this issue, please submit a ticket to EShop category to send me your site information so I can go there to check and tell you what is wrong.
Hope to hear back from you soon.
Sincerely, Giang
The following user(s) said Thank You: Mike Green
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- Mike Green
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11 years 1 month ago #41343
by Mike Green
Replied by Mike Green on topic Re: Shopping Cart Issues
I am not able to duplicate this issue, so I will chalk it up to user error.
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- Giang Dinh Truong
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11 years 3 weeks ago #41422
by Giang Dinh Truong
Replied by Giang Dinh Truong on topic Re: Shopping Cart Issues
Hi again Mike,
The problem was solved after you updated EShop to the latest version 1.2.2.
Sincerely, Giang
The problem was solved after you updated EShop to the latest version 1.2.2.
Sincerely, Giang
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- Francisco Rojas
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10 years 8 months ago #46477
by Francisco Rojas
Replied by Francisco Rojas on topic Re: Shopping Cart Issues
I have the same problem that is exposed, my version is 1.2.5 Eshop, and the payment system I'm using is paypal.
any solution
any solution
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- Giang Dinh Truong
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10 years 8 months ago #46538
by Giang Dinh Truong
Replied by Giang Dinh Truong on topic Re: Shopping Cart Issues
Dear Francisco,
I think it is also an outstanding issue on your site too. Can you try to update EShop to latest version 1.2.9 and re-check the problem?
Sincerely, Giang
I think it is also an outstanding issue on your site too. Can you try to update EShop to latest version 1.2.9 and re-check the problem?
Sincerely, Giang
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- Giang Dinh Truong
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10 years 8 months ago #46539
by Giang Dinh Truong
Replied by Giang Dinh Truong on topic Re: Shopping Cart Issues
Also, remember to back up your site before updating.
Sincerely, Giang
Sincerely, Giang
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- Francisco Rojas
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10 years 8 months ago #46541
by Francisco Rojas
Replied by Francisco Rojas on topic Re: Shopping Cart Issues
and you can not change just the paypal module instead of updating all eshop. because I've made many modifications.
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- Giang Dinh Truong
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10 years 8 months ago #46542
by Giang Dinh Truong
Replied by Giang Dinh Truong on topic Re: Shopping Cart Issues
Hi again Francisco,
Then please submit a ticket and send me your site information as well as details description of problem so I can help you to check.
Sincerely, Giang
Then please submit a ticket and send me your site information as well as details description of problem so I can help you to check.
Sincerely, Giang
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10 years 8 months ago - 10 years 8 months ago #46543
by Francisco Rojas
Replied by Francisco Rojas on topic Re: Shopping Cart Issues
esaccesorios.es the site is and the problem is: when you make payment for items you can not select the payment method, instead, the shopping cart is cleared. well logout the customer who was buying.
Last edit: 10 years 8 months ago by Francisco Rojas.
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