Pre-upgrade template and payment plugin advice please

Hello eShop Team

1. Template Queries:
I have a RocketTheme template currently on my live site. As you probably know, they closed rather suddenly last year, and the templates are no longer supported. When we updated from J4 to J5 last year, there were some errors that required a more experienced developer to fix for me. I am thus wary of updating to the latest version of eShop, in case I crash my site.
I have been looking at J5-6-compatible templates and purchased an RSJoomla one last Black Friday, with the intention of getting it up and running this year. However, I am also looking at yours before I start anything.

I believed the Kilix template would suit my site best because I have many informational articles, and I also want to utilise your other Events and Membership components. My developer friend suggested I look at the Fashion Pro one, but I am worried it mainly focuses on the eShop rather than the other features. On the Kilix demo typography page, I noticed that the links-as-buttons aren’t displaying, so I wondered whether the template has an issue. Nevertheless, could you please advise which is the best option with the latest eShop version, or do you think the RSJoomla (J4, 5, or 6 compatible) I had already purchased could work just as well?

2. PayGate Payment Plugin
A few years ago, Giang developed a custom Paygate (Payweb v3) payment plugin for me and assisted with some minor issues along the way. About two years ago, I encountered problems with orders not emailing after payment, customers not receiving a payment confirmation (receiving a CHECKSUM error), and a payment error message appearing on return to the site.A local developer investigated the issue, and the problem temporarily improved after adjusting the PHP configuration to change the cookie session storage. However, we still face problems with many orders. I have tried to improve the customer experience by modifying the text in the error message they receive, but it remains less than ideal for them. I don't think they receive a confirmation email and a copy of their order.I therefore also have concerns that this custom plugin might not function with the eShop upgrade and would appreciate your suggestions.

Many thanks
Alison

 

Hello Alison,

Thank you for submitting the ticket here. Regarding your questions:

1. Both of our template EShop Fashion Pro template and Kilix template are working well with EShop. EShop Fashion Pro template is designed only for EShop while Kilix template is multiple purpose template which can be used for EShop, Events Booking and Membership Pro. I think you can purchase and use Kilix for your site, we will also help you while you use and setup the Kilix template.

For other templates from other company, I am not sure if they are compatible with J4, 5 or 6. However, our extensions can work well on any Joomla templates.

2. For the PayGate Payment Plugin issue or update, I need to re-look the code and re-test it on your site. If you can, please submit a new ticket to EShop category to send me the your site information so I can check more.

Sincerely, Giang

Hi Giang
Thank you very much. I will submit a ticket with site information, as requested, and purchase the Kilix template as well.

I thought I should copy the site to a dev site and test the template there first - or do you feel I could install on the live site without a problem? It will take some configuration to get the modules and styling back together.
Sincerely
Alison
 

Hello Alison,

Thank you for that. The safe way is copying the your current site and install the template on the dev site to play around with it first.

I will also support you via ticket.

Sincerely, Giang