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Admin notification email not working

  • Tim Kasnoff
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8 years 11 months ago - 8 years 11 months ago #60456 by Tim Kasnoff
Admin notification email not working was created by Tim Kasnoff
Order registers in back end
buyer gets email with doc link

email address checked and working
email entered in general

Please advise.

Thank you
Last edit: 8 years 11 months ago by Tim Kasnoff.

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8 years 11 months ago #60470 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Admin notification email not working
Hi Tim

Maybe there is a problem with your email. Could you please try to use a different email ? If order is available in the backend and your customer received email, there is no reason for you to not receiving email.

Regards,

Tuan

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8 years 11 months ago #60503 by Cyberset
Replied by Cyberset on topic Admin notification email not working
I have the same issue. Users receive emails but the admin.
Please advise

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8 years 11 months ago #60522 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Admin notification email not working
Hi
If you could not find out the reason of the error, please submit a support ticket sending us super admin account of your site so that I can check it directly on your site to solve the issue

Tuan

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