Hi, I've since gone live with the site and it works how I want it to ...
The customer receives 2 emails:
- 1 from Paypal (the usual receipt you get from them)
- 1 from the website - the Confirmation Email:
<p>Hi [FIRST_NAME] [LAST_NAME],</p>
<p>For your records, here are the details of your document download from ................:</p>
[ORDER_DETAIL]
[ORDER_DETAIL] gives you the download link like the attached screenshot.
I don't know why things weren't working for me before sorry.
hope that helps you.