No e-mails for admin and customer after PayPal payment

  • Christoph
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3 hours 23 minutes ago #176904 by Christoph
Hi!

I get no confirmation e-mails as admin and test customer when using PayPal payment. My other payment types (offline and a DIY invoice plugin) work fine.
Here is my procedure:

- Clicking the checkout button sends me to the correct redirection page ("Please wait until redirection ...")
- after 5 seconds I'm redirected to my PayPal sandbox with correct total sum and cart
- after login and payment I'm sent to the eshop confirmation page with correct order Id etc.
- If cancelled the payment eshop inform me of the cancelling
- I get no e-mails
- in the eshop order list this order is "pending"

What could go wrong?

Best regards,
Christoph

P.S.: What  message template the PayPal plugin does use?   Guest_Notification_Email? Is there a way to create a separate message type only for PayPal?

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  • Giang Dinh Truong
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3 hours 9 minutes ago #176906 by Giang Dinh Truong
Replied by Giang Dinh Truong on topic No e-mails for admin and customer after PayPal payment
Hello Christoph,

Did you make the payment at PayPal to complete the order? Did you see the Complete page of EShop?

Sincerely, Giang

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  • Christoph
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2 hours 46 minutes ago #176911 by Christoph
Hi Giang!

Thanks for the quick reply!
Yes, I did the payment with PayPal and PayPal said, that all is fine and I get the complete page (see attachments).

Regards,
Christoph

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