Paypal Pro Setup Instructions

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9 years 8 months ago #48743 by nmtf1
Paypal Pro Setup Instructions was created by nmtf1
I have everything setup and I am getting Payment failure

This transaction cannot be processed due to an invalid merchant configuration.

On the Paypal side I did this:
1. Setup to use a 3rd party with paypal built in
2. Obtained API Signature.
3. Entered them into the Paypal Pro extension.
4. Get error mentioned above.

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9 years 8 months ago #48746 by Giang Dinh Truong
Replied by Giang Dinh Truong on topic Paypal Pro Setup Instructions
Hello,
As we answered you in the Pre-Sales questions category, PayPal Pro only supports 3 countries: United States, United Kingdom and Canada. Can you let me know what's your country?
If PayPal Pro does not work with your country so you can not use it. In this case, we will refund the money to you.
Hope to hear back from you soon.
Sincerely, Giang

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9 years 8 months ago #48750 by nmtf1
Replied by nmtf1 on topic Paypal Pro Setup Instructions
I am in the United States. I went through the upgrade process on PayPal to the Business level, obtained the API's, entered them in the PayPal Pro extension setup and get the error.

I've read all the threads on the forums looking for answers.

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9 years 8 months ago #48751 by Giang Dinh Truong
Replied by Giang Dinh Truong on topic Paypal Pro Setup Instructions
Hello,
That may be a problem with your account. Can you please submit a new ticket to EShop category to send me your site information so I can help you to check now?
Sincerely, Giang

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9 years 8 months ago #48752 by nmtf1
Replied by nmtf1 on topic Paypal Pro Setup Instructions
Ticket submitted sir.

Thank you for taking a look at it.

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9 years 8 months ago #48753 by Giang Dinh Truong
Replied by Giang Dinh Truong on topic Paypal Pro Setup Instructions
Yes I got it.
I will check and get back to you ASAP!
Sincerely, Giang

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9 years 8 months ago #48881 by nmtf1
Replied by nmtf1 on topic Paypal Pro Setup Instructions
Any movement on getting the payment failure / security header error corrected using the Paypal Pro extension?

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9 years 8 months ago #48916 by Giang Dinh Truong
Replied by Giang Dinh Truong on topic Paypal Pro Setup Instructions
Hello,
Have you got my reply via ticket system? The reason of issue come from your wrong account I think. Can you please try with another account and let me know the result?
Hope to get your reply via ticket system soon.
Sincerely, Giang

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9 years 5 months ago #52638 by Trevor
Replied by Trevor on topic Paypal Pro Setup Instructions
Hi there -- I have also just purchased the Paypal Pro extension and am getting the same error message mentioned above.

I entered my username/password and API Signature in the Paypal Pro extension screen but get the error message.

I also tried requesting a new API Signature from Paypal and re-entering into the extension but same error.

(it is set to Live mode)

Any suggestions? There does not seem to be any configuration options on Paypal side, they only give user/pass/signature and that's it.

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9 years 5 months ago #52652 by Giang Dinh Truong
Replied by Giang Dinh Truong on topic Paypal Pro Setup Instructions
Hello Trevor,

The problem comes from your PayPal account. If you have another PayPal account, please try to use it if it works or not. By the way, PayPal Pro only supports 3 countries: United States, United Kingdom and Canada. What's your country?

I just replied you via Ticket System too. Please following up there to get the supports.
Sincerely, Giang

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