Manually send reminder emails

Dear OS Team,

Is it possible to manually send a reminder email? Have tried setting to 1 for the third reminder but can't wait forever to see if it works?

Essentially, I want to test how the email will look when received and to manually send reminders at odd times not a scheduled time.

Is it possible?

Regards

Chas.

Hello Chas

Unfortunately, at the moment, we don't have an option to allow resend reminder email (or send test reminder email). Maybe we will consider adding support for it in the future, but for now, honestly, we have other more important features we want to focus working on first

So for this, I guess we will have to leave it to future development

Regards,

Tuan

Dear Tuan,

Thanks for the prompt reply.

It is saddening to find there is no way to test the functionality of this part of the Membership Pro software.

In an effort to test it, I set up a dummy plan, added a user, set the expiry date to two days later and set the reminder for 1 day before expiry, then waited. no mail was sent.

So now, carrying out diagnostics to check the mail system is working, I have to wait for a further two days before I can test it again.

If I had not bothered to try this test, when the time was due for the first email reminder to be sent to my 350 users, none would have received them. Then I would be in a panic to try and find out why.

If there is even some code I could change temporarily to force a sending of a reminder, just so I can diagnose where the problem lies, then that would help.

I do feel that is is an essential part of the software to be able to test this function even though you feel otherwise.

Regards

Chas.

Hello Chas

Actually, the extension handle it better than you thought.

1. By default, for performance issue, the plugin only triggered and run every 2 hours. However, you can change it so that it run, check and send email right away. Go to Extensions -> Plugins, find the plugin Membership Pro Reminder, click on it to edit, set Debug parameter to Yes. By doing that, the plugin will be triggered every page load and if you set the subscription end date correct, the reminder email will be sent right away

2. You can also go to Membership Pro -> Configuration, find the config option Log Emails Types, select the reminder email types you want to log. Then when the system send reminder, a copy of that email will be stored in database. You can access to Tools -> Emails Logs under membership pro to see the content of the email sent. I guess that would help you monitor it better

Regards,

Tuan

Dear Tuan,

Thanks again for the prompt reply.

I already had a CRON job running to reload the site every five minutes as I also use the Mailster Mailing list software, which is working OK.

I set the Debug to Yes and reloaded the page, the timestamp showed the plugin had run but no email was sent out. I alread had the Logs set to monitor the reminders which is why I was sure MP was not sending out the emails and this is confirmed after switching on the debug.

I have double checked all the settings I can find, is there anything I should triple check to find out why no reminders are being sent?

Happy to provide login for you if needed.

Regards

Chas.

Hi Chas

Maybe the email was sent before? Could you please delete that existing record, then try to subscribe again, change the subscription end date to meet the send reminder emails condition.

If there is still no email sent, submit a support ticket sending us super admin account of your site. We are going to check to see why email is not sent and get it corrected for you

Regards,

Tuan

Thanks Tuan,

I deleted the subscriber from the plan and then re subscribed him. I received a Subscription plan approved email.

The plan is set for expiry on 22/04/2017 and has first reminder set for 2 days before, second reminder for 1 day before and third reminder for -1 (the day after).

Having got the debug still active, should I have received a reminder already? When you say, "Change the subscription end date to meet the send reminder emails condition" do you mean set the expiry to today?

Chas.

Hello Chas

In this case, I think you can submit a support ticket. I will check your subscription data and also the settings of the plan to see why it doesn't work and get it corrected

Regards,

Tuan

Thanks Tuan,

I have added the details in the ticket on the same subject I raised before, ending in 581.

Regards

Chas.

OK Chas. It is night time here now and I still have something to finish, I will check it on tomorrow morning

Regards

Tuan