I can't figure this out but some orders send email notifications and some orders do not send email notifications to the admin. This makes me think that the customer is not receiving emails when the admin does not receive them.
Have you observed any thing like this and if so what can I do to remedy it.
Please move to eshop category.
Last edit: 9 years 3 months ago by JK. Reason: Wrong Category
Be sure to check that your server or hosting account is not having any SMPT Mail Server Relay issues.
We had the exact same issue last night with Events Book but the problem was with GoDaddy SMTP mail relay servers being blacklisted. We spent 3 hours on the phone with GoDaddy getting them to acknowledge and address the problem.
Also suggest creating a 'test sale' to yourself - use different emails for Admin and Customer so you can see if customer is getting the emails — yes this is a fair amount of work but ultimately it is the only way to be sure / have confidence.
