File Upload Field Not Saving Files in OS Services

Dear OS Solution Support Team,We are using OS Services Booking version 2.22.2 on a Joomla 5.3 site and have encountered a recurring issue both on our local and live environments regarding file uploads.Issue Description:We created a File Upload custom field that appears correctly in the booking form and allows users to upload a file. However, the uploaded file is not saved on the server, and the generated download link (e.g.): returns a 404 error. The file simply doesn't exist in the specified path or anywhere else.What We've Checked:

• The folder
  Code:

  images/osservicesbooking/fields
  exists and has correct write permissions.
• File type (PDF) and file size are well within the allowed limits.
• In the database table
  Code:

  #__osservicesbooking_fields
  , the
  Code:

  other_information
  column for this field is empty.
• When we manually add:
  Code:

  {"folder":"images/osservicesbooking/fields"}
  to the
  Code:

  other_information
  column — the file upload works as expected.

Our Question:Why is there no field in the admin interface to define the upload folder for File Upload custom fields?Is this a bug or an intentional limitation? And is there a recommended way to assign an upload path directly from the backend without modifying the database manually?We would appreciate your help and guidance on resolving this issue or any plans for improving this functionality in upcoming versions.Best regards,

Liron

Hi Liron,
Thank you for your feedback and for providing detailed information about the issue.
Currently, the default upload folder for file fields is images/osservicesbooking/fields. If, in your case, files are not being saved to this folder, please submit a support ticket under the category OS Services Booking and provide your website information along with an administrator account. This will allow us to check and resolve the issue directly on your site.
We also appreciate your suggestion regarding the ability to configure the upload folder from the admin interface. This is a valuable idea, and we will consider it for future development.
Thank you for your support!
Dam