Cancellation email

Hi,
when a service is booked the confirmation email is correctly sent and received.

If the service is cancelled by the user no mail is received.

If the service is cancelled from the admin panel the change status email is correctly sent and received.

What should I check or set to receive the cancelation email? My understanding was that it is automatic and nothing must be done.

Thanks
Claudio

Hi Claudio,
You mean that when customer cancel their order, there aren't any notification emails sent to customer?
Thanks
Dam

Exactly!
It can be that the customers have to prove the cancellation if the service amount is for some reason taken due to missing cancellation.
Thanks

Hi Claudio,
Please submit ticket and provide your site url with super admin account. I will check the issue for you
Thanks
Dam