Payment method not displayed for PayPal

  • Trevor Smith
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1 year 2 months ago #157325 by Trevor Smith
Payment method not displayed for PayPal was created by Trevor Smith
Hi Tuan

We have noticed that recently when PayPal is used the payment method is not displayed on the listings or the detail page. This is happening on both Membership Pro and Event Booking. It wasn't happening a month ago and I was wondering if it was related to #156954

Regards
Trevor

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1 year 2 months ago #157331 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Payment method not displayed for PayPal
Hi Trevor

What listing and details page you are talking about? Could you please attach a screenshot so that I can understand your questions better ?

Regards,

Tuan

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1 year 2 months ago - 1 year 2 months ago #157346 by Trevor Smith
Replied by Trevor Smith on topic Payment method not displayed for PayPal
Hi Tuan

We have 3 payment methods available; Stripe, PayPal and BACS. If the method used was PayPal then everywhere the payment method is displayed it just shows 'Payment method'. The other payment methods are displayed correctly.

MP front-end view subscriber:
 

MP back-end view subscription:
 

MP admin notify email:
 

regards
Trevor
Last edit: 1 year 2 months ago by Trevor Smith.

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1 year 2 months ago #157363 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Payment method not displayed for PayPal
That's strange to me. Look like Payment method is not stored properly for some reasons. Could you submit a support ticket sending us:

1. Super admin account of the site
2. Link to the page which we can subscribe and see this error

We are going to check to see why the issue happens and get it sorted

Regards,

Tuan

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