os_moneris payments failing due to No permission for:'cvd_info'"

  • Craig Whynot
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1 year 6 days ago #157323 by Craig Whynot
Hello, we've spoken with Moneris technical support multiple times, and they've assured us that the cvd_info permission is now correctly applied to our account. 
POST calls are still failing with the error: No permission for:'cvd_info'. Could I get some ideas for debugging / troubleshooting?

We are on the latest version of membership pro (updated today).

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1 year 6 days ago #157335 by Tuan Pham Ngoc
Hi Craig

The error message actually returned by Moneris , so there must be still something wrong with permission settings at Moneris. If they said it is correct, maybe you could ask them to check their logs to see what's wrong with the data which we passed to them to see why we still receive that error message from there?

They should be able to check the data which we passed to them and tell us more about it. But it is very likely this is not something from our end because the error message is returned by them and it is clearly saying that there is permission issue

Regards,

Tuan

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1 year 5 days ago #157356 by Craig Whynot
Excellent - we will reach back out to Moneris; thanks!

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1 year 5 days ago #157362 by Tuan Pham Ngoc
Thanks Craig. Please update us with the result once you heard back from them

Regards,

Tuan

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11 months 2 weeks ago #157665 by Craig Whynot
Hi Tuan,

I'm back to looking at this issue today.
Moneris says they don't see any indication that requests are making it to them.
I can neither confirm or deny at this point; can you help me with troubleshooting steps?

>>Membership failure
Your payment for the subscription was failure. Please review the reason below and try again
Reason
Cancelled: Transaction not allowed.No permission for:'cvd_info'

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11 months 2 weeks ago #157666 by Craig Whynot
So I solved the problem. Regenerating the apiKey on the moneris site was the answer.

In terms of troubleshooting, I commented out the cvd logic in os_moneris.php which allowed me to receive a different error message: api key mismatch.
All good now!

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11 months 2 weeks ago #157667 by Tuan Pham Ngoc
Thanks Craig for the information. The question here is do you still need to comment out the cvd logic after re-generating the key ? Or after re-generating the key, everything works well ? Please let me know so that I can check to see if I need to do any modification to the payment plugin

Regards,

Tuan

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11 months 2 weeks ago #157679 by Craig Whynot
Good morning. I was able to restore the CVD logic. Commenting it out gave me a more useful error message back but reverting the comments functioned correctly. Thanks

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11 months 2 weeks ago #157687 by Tuan Pham Ngoc
OK, thanks Craig for the information. Have a nice weekend

Tuan

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