os_moneris payments failing due to No permission for:'cvd_info'"

Hello, we've spoken with Moneris technical support multiple times, and they've assured us that the cvd_info permission is now correctly applied to our account. 
POST calls are still failing with the error: No permission for:'cvd_info'. Could I get some ideas for debugging / troubleshooting?

We are on the latest version of membership pro (updated today).

Hi Craig

The error message actually returned by Moneris , so there must be still something wrong with permission settings at Moneris. If they said it is correct, maybe you could ask them to check their logs to see what's wrong with the data which we passed to them to see why we still receive that error message from there?

They should be able to check the data which we passed to them and tell us more about it. But it is very likely this is not something from our end because the error message is returned by them and it is clearly saying that there is permission issue

Regards,

Tuan

Excellent - we will reach back out to Moneris; thanks!

Thanks Craig. Please update us with the result once you heard back from them

Regards,

Tuan

Hi Tuan,

I'm back to looking at this issue today.
Moneris says they don't see any indication that requests are making it to them.
I can neither confirm or deny at this point; can you help me with troubleshooting steps?

>>Membership failure
Your payment for the subscription was failure. Please review the reason below and try again
Reason
Cancelled: Transaction not allowed.No permission for:'cvd_info'

So I solved the problem. Regenerating the apiKey on the moneris site was the answer.

In terms of troubleshooting, I commented out the cvd logic in os_moneris.php which allowed me to receive a different error message: api key mismatch.
All good now!

Thanks Craig for the information. The question here is do you still need to comment out the cvd logic after re-generating the key ? Or after re-generating the key, everything works well ? Please let me know so that I can check to see if I need to do any modification to the payment plugin

Regards,

Tuan

Good morning. I was able to restore the CVD logic. Commenting it out gave me a more useful error message back but reverting the comments functioned correctly. Thanks

OK, thanks Craig for the information. Have a nice weekend

Tuan

Hi Craig ...
I'm also getting this error.

Are you using The HOSTED PAYPAGE Configuration in MONERIS?   If so ... are you plugging in the PS_STORE_ID and HPP_KEY into Event Booking payment plugin from the HOSTED PAYPAGE page?

Or are you using the DIRECT POST Configuration in MONERIS.  If so ... are you plugging in the PS_STORE_ID and HPP_KEY into Event Booking payment plugin from the DIRECT POST page?

Or are you using the STORE API which is found in the MONERIS Store Settings page?

THANKS!!!