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File sending custom field

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8 months 4 days ago #155822 by LucaM
File sending custom field was created by LucaM
Hello, I added a custom field for sending a file (pdf, jpg) during registration. I made the required field (the red asterisk is visible) but it doesn't work, I can still register without attaching any file. Where am I wrong? Thank you
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8 months 4 days ago #155833 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic File sending custom field
Hmm

That's strange. If the field is required, you should not be able to process the subscription.

So did you try to press the Process button to process the subscription yet? It still process subscription as normal ?

Tuan

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8 months 2 days ago #155871 by LucaM
Replied by LucaM on topic File sending custom field
I confirm that registration is possible even without attaching the file.
Do I need to open a support ticket?

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8 months 1 day ago #155879 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic File sending custom field
Yes. Please submit a support ticket sending us:

1. Link to subscription form

2. Super admin account of the site

We are going to check to see why the issue happens and get it sorted

Regards,

Tuan

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