Blank subscribers

Hi Neal

That's strange to me. Look like spam subscription somehow:

1. Do you have captcha enabled in Membership Pro? If not, please enable captcha to prevent these spam subscriptions

2. Are you using latest version of Membership Pro ? If not, please upgrade

Honestly, if you are using latest version, I don't know how these blank subscriptions come there because we have code to validate the subscription data before it's added to database

Tuan

Hi Tuan -

We do have the latest version, and no we currently are not using Captcha (but perhaps we should).

What's the best way to remove these blank subscribers (about 300) and blank subscriptions (about 50)?

Thanks,
Neal

Hi Neal

The only way is delete data from database directly

Run this SQL commands and it should help;

DELETE FROM #__osmembership_subscribers WHERE first_name IS NULL

(#__osmembership_subscribers must be replaced with the correct table name in the database)

If you don't know how to do that, submit a support ticket sending us super admin account of your site so that we can check it

Tuan