Plans not showing

Two of my Plans, both of which are published and access set to Public, are not showing. One is a new one, and I've been able to set it published and unpublished as I was testing, but it stopped appearing. The other is an old one that I unpublished and then published and it disappeared.

The Plan database has a field 'publish__up'. Those to Plans have a value of today. All others have no value. None of the Plans have a value in 'publish__down'. That's a clue, but it's unclear to me what those fields do since there is a 'published' field already. Both those Plans have a '1' in the published field.

Hi Derrick

I have no other clue. You can submit a support ticket sending us super admin account of your site and link to the page which plans should be displayed

I will check to see what's wrong and get it sorted for you

Regards,

Tuan

Or better, empty the value of Publish Up, too, then check it again

Tuan

I changed it on the 4 yr field and that fixed both fields that I had been working with. I had been troubleshooting Plan 7, which I am trying to set up using Modify Subscription Duration technique to solve the issue of having several Plan durations for a single 'service', i.e., a 1,2,3,4 year membership to a club.

What does publish_up do... how is it set?

Hi

Publish Up allow you to control when you want the plan to be displayed. By default, it will be shown on your site as soon as the plan is created (and published), If you want it to only be displayed (thus available for subscribing) from certain date, you can setup that date in Publish Up setting of the plan

Regards,

Tuan

When a Plan is published with the Publish Up field blank, MP does not set the time based on Server time. In my case, it sets the time in the database to 5 hours forward from the Joomla Server time. Hence, the Plan would not show up in the list of plans on the front end for another 5 hours.

I published a Plan about a half hour ago. Database time shows as 2018-02-14 16:53:45, Server time would have been 2018-02-14 10:53:45. Here are screenshots of the database entry and my login a few minutes ago at 11:19 Server time)