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How to move subscribers to another plan?
- Footprint Communication
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7 years 11 months ago #98849
by Footprint Communication
How to move subscribers to another plan? was created by Footprint Communication
Hi Tuan,
I have several plans which subscribe users to the same Joomla ACL group. Those several plans were priced differently, depending whether a client had a required license from third party software or not.
But now this is changed as the third party license is no longer needed.
Therefore, I disabled the deprecated plans, but I now need to move the existing users of those plans to the one that is still active, otherwise, they can't renew when their subscription is expired.
I didn't find a function to do that, so I suppose that is currently not possible with Membership Pro.
Since this is very urgent, is there a way to do this manually?
Thank you beforehand!
I have several plans which subscribe users to the same Joomla ACL group. Those several plans were priced differently, depending whether a client had a required license from third party software or not.
But now this is changed as the third party license is no longer needed.
Therefore, I disabled the deprecated plans, but I now need to move the existing users of those plans to the one that is still active, otherwise, they can't renew when their subscription is expired.
I didn't find a function to do that, so I suppose that is currently not possible with Membership Pro.
Since this is very urgent, is there a way to do this manually?
Thank you beforehand!
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- Tuan Pham Ngoc
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7 years 11 months ago #98873
by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic How to move subscribers to another plan?
I think you can go to Membership Pro -> Subscriptions, click on the subscription record to edit and change it the plan for the record from there
Have you tried to do that? Or if you want a fast solution, run an SQL command below to your database and it should be OK
UPDATE #__osmembership_subscribers SET plan_id = NEW_PLAN_ID WHERE plan_id = OLD_PLAN_ID
Of course #__ needs to be replaced with your table prefix and NEW_PLAN_ID and OLD_PLAN_ID needs to be replaced with the actual IDs of the plans
Regards,
Tuan
Have you tried to do that? Or if you want a fast solution, run an SQL command below to your database and it should be OK
UPDATE #__osmembership_subscribers SET plan_id = NEW_PLAN_ID WHERE plan_id = OLD_PLAN_ID
Of course #__ needs to be replaced with your table prefix and NEW_PLAN_ID and OLD_PLAN_ID needs to be replaced with the actual IDs of the plans
Regards,
Tuan
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