Monthly Renewal renews multiple times.....

Richard Gorbutt
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10 years 5 months ago #52133 by Richard Gorbutt

Monthly Renewal renews multiple times..... was created by Richard Gorbutt

Hi all,

While I'm testing the main system, I have the Paypal plugin set to the Sandbox, and when it comes time for the monthly renewal, it will renew multiple times. Last time on 10/15 it renewed 9 times setting an expiry to 7/25/15 (seemed to add a day each month as well). See attached screen shot, it did over a period of 45 minutes.

Previous month did it as well so I deleted the extra months, waited to see if it did it again and it did. I did also receive the many emails which alerted to me to each renewal. Running v1.6.5.

Have I missed anything in the config?

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Richard Gorbutt
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10 years 5 months ago #52141 by Richard Gorbutt

Replied by Richard Gorbutt on topic Monthly Renewal renews multiple times.....

FYI, the Paypal Sandbox account confirms only one payment issued for that date.

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Tuan Pham Ngoc
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10 years 5 months ago #52150 by Tuan Pham Ngoc

Replied by Tuan Pham Ngoc on topic Monthly Renewal renews multiple times.....

Hi Richard

I think there must be something special on your site causing the issue. It seems for some reasons, when Paypal send notification to the system about the payment, the system doesn't response it properly (with http 200 OK code) and Paypal thinks that the message is failed, so it tries to send again and again....

Could you please submit a support ticket sending us FTP account of your site? I will try to add one line of code to the script to see how it goes (just need to add the line of code below) :

Code:

header('HTTP/1.1 200 OK');

It is not necessary (none of other customers need it), but we should try

Tuan

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Richard Gorbutt
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10 years 5 months ago #52171 by Richard Gorbutt

Replied by Richard Gorbutt on topic Monthly Renewal renews multiple times.....

I was planning to migrate the site to another server in next few days so let me do that first and see if we have issues on the next cycle. As I'm still testing I can try quicker subscription cycles.

Thanks

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Tuan Pham Ngoc
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10 years 5 months ago #52188 by Tuan Pham Ngoc

Replied by Tuan Pham Ngoc on topic Monthly Renewal renews multiple times.....

OK Richard. If you need help, please don't hesitate to ask

Tuan

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Zafer
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10 years 4 months ago #53601 by Zafer

Replied by Zafer on topic Monthly Renewal renews multiple times.....

Hi,

I have the same problem. I am testing a plan with daily recurring payment on a live PayPal account. I get 10 renewal messages and the component creates 10 subscriptions.

Tomorrow I will try another Live PayPal account. Maybe it is a IPN Problem.

Zafer

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Zafer
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10 years 4 months ago #53637 by Zafer

Replied by Zafer on topic Monthly Renewal renews multiple times.....

Today I find out the following information on my PayPal IPN-History

index.php?option=com_osmembership&task=recurring_payment_confirm&payment_method=os_paypal

Error 503
14 attempts

It seems to be that the plugin os membership pro does not response when PayPal want to notify it.

What could be the reason?
My Site is offline?

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Tuan Pham Ngoc
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10 years 4 months ago #53845 by Tuan Pham Ngoc

Replied by Tuan Pham Ngoc on topic Monthly Renewal renews multiple times.....

Few reasons :

1. Your site is on a local computer

2. Your site is offline.

3. Your site might have a security plugin blocks Paypal IPN messages ?

4. Your server has Firewall software which blocks Paypal IPN message ?

Could you please check ?

Tuan

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Jim
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10 years 3 months ago #56165 by Jim

Replied by Jim on topic Monthly Renewal renews multiple times.....

Hi,
I seem to have the same problem.

I have one recurring 4 day plan on test, and for the last few weeks it has renewed as it should do ok every 4 days.

Today paypal shows one single payment transaction (as it should do), but its created 2 different plans in Membership pro.

Is there an update on this fix?

Below single 4 day recurring transaction in paypal (Correct)

Below shows single transaction paid on the 17th from paypal (Correct)

Below shows 2 (not 1) plan created by membership Pro (wrong)

Thanks
Jim

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Tuan Pham Ngoc
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10 years 3 months ago #56213 by Tuan Pham Ngoc

Replied by Tuan Pham Ngoc on topic Monthly Renewal renews multiple times.....

Hi Jim

Maybe the reason is because for some reasons, the first notification from Paypal for this recurring payment is not success and it tried to send notification the second time and it causes the issue ?

Could you please continue monitor it and if it happens again, we will check it together ?

Tuan

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