Groups and membership upgrade Q

Hi Tuan, I copied this from my other post as its a separate issue.

I have a upgrade problem that was there before upgrade, so not as a result of new upgrade mod.

When someone upgrades from a free account (I call it taster account, which has its own joomla groups: Registered/Taster Member) their payment goes through fine and I getthe relevant emails to confirm a subscription, but they lose account access and I have to go into users and manually enable their account.

Im pretty sure im doing something wrong with the process of moving them from a free member to a paid member (the joomla group for a paid member should be: Registered/Subscriber)

As mentioned on your other post, I need more detailed explanation about the issue so that I can understand and get it fixed .

Tuan

Hi, I'll try...

I have a free membership account (trial account) which has restricted access to a trial exam. This membership only lasts one day.

The trial account has joomla user groups: Registered and Taster Membership.

I generally send out a 20% discount coupon to encourage them to upgrade.

When they upgrade the transaction goes through fine, but they dont automatically get access to the full membership content. The full membership content has joomla groups: registered and subscriber.

Invariably I get an email from them to say they paid but cant see any of the learning material (restricted content), so I have to manually change their joomla groups to Registered/Subsrciber, and then everything is fine.

Its manageable but would be good to get it seemless if possible.

I hope thats a bit clearer Tuan

Many thanks, Ben

Hi Ben

Do you have a Skype account ? I would like to discuss with you about it directly on Skype to see the reason of this error and get it fixed ! My Skype nickname is tuanpnves !

Regards,

Tuan