Change Renewal Cost for All Subscribers

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2 years 7 months ago - 2 years 7 months ago #146278 by Matt
I need to increase the cost for manual and automatic renewal for all users, but right now the only way I see to do this is to go into each user's account, one at a time, and change the renewal cost. It sure would be great to be able to change it for everyone (or all those selected, or all those in a particular plan) all at once.

Thanks for considering,
Matt
Last edit: 2 years 7 months ago by Matt.

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2 years 7 months ago #146279 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Change Renewal Cost for All Subscribers
Hi Matt

Actually, you cannot change the automatic renewal price. For an automatic renewing subscriptions, the payment amount is registered with payment gateway at the time users sign up, and it could not be changed

If you want to change payment amount for a recurring subscription, you would have to login to payment gateway, find these recurring subscriptions and hopefully, they allow changing payment amount from there

Regards,

Tuan

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2 years 7 months ago #146280 by Matt
Replied by Matt on topic Change Renewal Cost for All Subscribers
Yes, I checked with Stripe and couldn't find any way to do it there either.

I know there are plenty of things that I myself subscribe to that have thousands of customers and periodically change their auto-renew price, so there must be some way to do it, since I don't believe they are changing each customer one at a time. The lack of the ability to do that is a serious drawback.

Thanks,
Matt

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2 years 7 months ago #146281 by Matt
Replied by Matt on topic Change Renewal Cost for All Subscribers
Here is the only thing that comes close that I could find:

stripe.com/docs/billing/subscriptions/upgrade-downgrade

I didn't understand much of it, but:
1. It seems to involve command-line programming and the API, which I know nothing about.
2. It seems to require changing users to a new subscription plan, which I don't want to do.

Matt

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2 years 7 months ago #146282 by Matt
Replied by Matt on topic Change Renewal Cost for All Subscribers
I went into chat with Stripe customer service, and they said "The bulk change needs to be done via the API. So it requires coding skills."

Doesn't that sound like something that could be added to the Payment Plugin?

Thanks,
Matt

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2 years 7 months ago #146299 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Change Renewal Cost for All Subscribers
Hello Matt

Maybe it could be done via API as they said, I will have to check their documentation. However, for now, it is not supported in the code of the payment plugin, so if you need to change it, you will have to change it manually for each subscription (in Stripe) - hope they allow you to do that change

Regards,

Tuan

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