Blank page processing donation

  • Egon Schulz
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5 years 9 months ago #123105 by Egon Schulz
Blank page processing donation was created by Egon Schulz
May be somebody has got this error too.

When i click the process donation button i will directed to a blank page. I tried multiple donate configurations.
This is the param part of the url which results in the blank page:
?option=com_jdonation&view=donation&campaign_id=1&ItemId=392
The same result occurs when i activate SEO friendly urls.

Here are some settings of the environment in which the error occurs:
- Windows 10 (64-Bit)
- Joomla 3.8.1 Stable
- Php-Version 5.6.40
- DB-Version 5.6.42
- Webserver Apache 2.4.37
- JoomDonation 5.5.0
- Firefox Quantum 65.0.2 (64-Bit) / Microsoft Edge

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5 years 9 months ago #123108 by Mr. Dam
Replied by Mr. Dam on topic Blank page processing donation
Hi,
We should check the problem before we can let you know the reason of issue. There are many reasons, and we can't leave any reason with blank page issue.
Hope you understand.
Thanks
Dam

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  • Egon Schulz
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5 years 3 months ago #128056 by Egon Schulz
Replied by Egon Schulz on topic Blank page processing donation
The cause seemed to be that i deactivated the Joomla captcha plugin for some reasons.
It works again after i made the following changes in file "/components/com_jdonation/controller/donation.php"

I replaced code line
$res = JCaptcha::getInstance($captchaPlugin)->checkAnswer($this->input->post->get('recaptcha_response_field', '', 'string'));
with
if ($captchaPlugin === 0 || $captchaPlugin === '0') {
$res = true;
} else {
$res = JCaptcha::getInstance($captchaPlugin)->checkAnswer($this->input->post->get('recaptcha_response_field', '', 'string'));
}

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5 years 3 months ago #128080 by Mr. Dam
Replied by Mr. Dam on topic Blank page processing donation
OK, you should check your Captcha plugin to make sure it is configured properly.
Thanks
Dam

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4 years 7 months ago #134081 by spitjack
Replied by spitjack on topic Blank page processing donation
I too am getting a blank page on submit (Stripe Checkout). The above code did not work, neither did the default. Yes - all server and client caches were cleared.

Chrome, at least responds with

This page isn’t working

<actual domain url> is currently unable to handle this request.
HTTP ERROR 500

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a 'spit' is a rod upon which savory food was roasted, turned in ancient times by a worker called a 'jack', a middle English word for an ordinary laborer (eg jack of all trades, steeplejack, lumberjack). Today, this job is usually referred to as a 'pitmaster'.

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4 years 7 months ago #134082 by Mr. Dam
Replied by Mr. Dam on topic Blank page processing donation
Hi,
Please submit ticket on category: Joom Donation and provide your site url with super admin account. I'll check the issue on Stripe Checkout for you
Thanks
Dam
The following user(s) said Thank You: spitjack

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4 years 7 months ago #134093 by spitjack
Replied by spitjack on topic Blank page processing donation
FBO others - the plugin needed to be reinstalled for some reason.

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a 'spit' is a rod upon which savory food was roasted, turned in ancient times by a worker called a 'jack', a middle English word for an ordinary laborer (eg jack of all trades, steeplejack, lumberjack). Today, this job is usually referred to as a 'pitmaster'.

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4 years 7 months ago #134210 by Mr. Dam
Replied by Mr. Dam on topic Blank page processing donation
And the issue is solved now?
Dam

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