URL Field Type Throws Error when viewing/creating tickets

Hi guys

Every time I try to make a "URL" field type it completely breaks the HelpDesk Tickets

The extension works except for trying to view or submit a ticket.

I thought it had something to do with my customizations so I completely uninstalled and reinstalled it. I installed the latest version straight to my site with no edits and it still happened. You may want to check this on your end.

On the frontend this is the error I get

Oops!The field type is not supportedAn error has occurred while processing your request.

In admin when I click on new ticket or to view a current ticket this is what I get

An error has occurred.

0 The field type is not supported 

An error has occurred.0 The field type is not supported Call Stack#FunctionLocation1 () JROOT/administrator/components/com_helpdeskpro/libraries/form/form.php:40 2 HDPForm->__construct() JROOT/administrator/components/com_helpdeskpro/View/Ticket/Common.php:229 3 OSSolution\HelpdeskPro\Admin\View\Ticket\Html->prepareSubmitTicketFormData() JROOT/administrator/components/com_helpdeskpro/View/Ticket/Html.php:146 4 OSSolution\HelpdeskPro\Admin\View\Ticket\Html->beforeRenderTicketForm() JROOT/administrator/components/com_helpdeskpro/View/Ticket/Html.php:86 5 OSSolution\HelpdeskPro\Admin\View\Ticket\Html->beforeRender() JROOT/libraries/osl/View/HtmlView.php:215 6 OSL\View\HtmlView->render() JROOT/libraries/osl/View/HtmlView.php:134 7 OSL\View\HtmlView->display() JROOT/libraries/osl/Controller/Controller.php:294 8 OSL\Controller\Controller->display() JROOT/administrator/components/com_helpdeskpro/Controller/Controller.php:77 9 OSSolution\HelpdeskPro\Admin\Controller\Controller->display() JROOT/libraries/osl/Controller/AdminController.php:90 10 OSL\Controller\AdminController->add() JROOT/administrator/components/com_helpdeskpro/Controller/Ticket.php:65 11 OSSolution\HelpdeskPro\Admin\Controller\Ticket->add() JROOT/libraries/osl/Controller/Controller.php:246 12 OSL\Controller\Controller->execute() JROOT/administrator/components/com_helpdeskpro/helpdeskpro.php:38 13 require_once() JROOT/libraries/src/Dispatcher/LegacyComponentDispatcher.php:71 14 Joomla\CMS\Dispatcher\LegacyComponentDispatcher::Joomla\CMS\Dispatcher\{closure}() JROOT/libraries/src/Dispatcher/LegacyComponentDispatcher.php:73 15 Joomla\CMS\Dispatcher\LegacyComponentDispatcher->dispatch() JROOT/libraries/src/Component/ComponentHelper.php:361 16 Joomla\CMS\Component\ComponentHelper::renderComponent() JROOT/libraries/src/Application/AdministratorApplication.php:150 17 Joomla\CMS\Application\AdministratorApplication->dispatch() JROOT/libraries/src/Application/AdministratorApplication.php:195 18 Joomla\CMS\Application\AdministratorApplication->doExecute() JROOT/libraries/src/Application/CMSApplication.php:306 19 Joomla\CMS\Application\CMSApplication->execute() JROOT/administrator/includes/app.php:58 20 require_once() JROOT/administrator/index.php:32

Hi

I'm really sorry. There was a small typo in URL field type. I fixed it. Please access to My Downloads menu item, download latest package of the extension, upgrade it to your site. Then check it again. The issue should be fixed

Regards,

Tuan

So I tested it and it doesnt throw the error anymore, but on the site, it doesnt turn it into a URL, it stays plain text

Heres how I have it set up in Admin

 

 

This is what displays on the site in the ticket

 

Shouldn't it display it as a URL?

Thanks
Adina

 

Hi Adina

I updated code to make the link entered into that custom field clickable. Please re-download Helpdesk Pro, update it to your site and check the result again. It should work as expected

Tuan

Yes this corrected the issue.

Thank you!

Adina

Great. Thanks for confirming

Tuan