We have approx. 50 live categories, therefore we divided the types of tickets into a few main categories, and the tickets real categories are the sub categories. How to prevent submit a ticket directly in main category?
Example:
Hardware issues < NOT SELECTABLE
- PC problem
- Mouse/keyboard error
- Printer malfunction
Software issues < NOT SELECTABLE
- Hanging application
- OS update/upgrade
- Missing app.
- etc.
Maybe a checkbox in category admin page. "Category only placeholder"...
(I wrote a small js script that disabled the selected categories, but it would be nice to have an integrated solution so that the component can be updated later)
