Dear Customers
Today, I'm happy to announce the release of Helpdesk Pro version 5.4.0 with the following changes and improvements
1. Allow Deleting Attachments
This feature allows customers/staffs delete attachments uploaded by themself if needed. For admin and managers, they can delete attachments from the tickets which they are allowed to manage
2. Re-organize attachments
From this version, attachments will be re-organized into sub-folders. Each sub-folder stores attachments uploaded in the same months. This helps avoiding too many attachments store in same folder which could reach limit and impact performance
3. Improve Emails Notification
We process and parse BBCode (if use) in comment and in ticket messages before sending email so that these content look more clear in email
4. Allow Changing Ticket Owner
Sometime, you might want to change the user associated to a support ticket. This is now doable when you edit ticket from administrator area of your site
5. Code Improvement
Replace some deprecated Joomla API calls with the new API calls, that will help make sure the extension will continue working with future Joomla releases
Please update your site to this latest version of the extension to use these improvements. Thanks for continue using our products and support our development
Regards,
Tuan
