Attachments

I want to disable the adding of attachments by the end user but allow them to be added by staff who log in via the site to progress the ticket.

How is this achieved?

NEW FEATURE REQUEST - configure attachment capabilities by category instead of it being a global setting

Hi Allan

This is not supported, so the only way to have it is perform some customization to the code to disable it for users

Try to look at the file components/com_helpdeskpro/View/common/tmpl/ticket_add_comment.php, find this line of code:

Change it to
Then check to see if it works

Regards,

Tuan

No joy so far.

What is classified as user/ I am seeing attachment capability still.

Submit a support ticket sending me super admin account of your site and link to the page

I will help with this modification

Regards,

Tuan