Hi Tuan,
A few days ago through Internet buy the "Helpdesk Pro". I live in Mexico and do not speak English, but I support the Google translator.
I made the payment and download the installation file. My site is on Joomla 3.0. However, I still can not operate at my taste. However, I think are details that could well corrected from programming.
Therefore, I will describe how it is that I require Helpdesk functionality to be absolutely useful. Sure, it's important that you tell me if this requires some additional cost.
Helpdesk Pro
• Entering the Helpdesk (published categories or new Category)
• The message created in the Helpdesk arrives at the "Administrator" email
• Automatic Number Assignment Ticket
• Entry Control Panel as "Administrator"
• Entry Control Panel as "Consultant"
• Must have a password as "Administrator" and "Consultant" to define the activity that can be performed
Activities ADMINISTRATOR
• Define and create categories that are published in the Helpdesk
• Check the queries that reach the Helpdesk and sends / assigned to the "Consultant" according to the category for settlement
• Da terminated / closed when a category is already solved by the Consultant
Activities CONSULTANT
• Review the queries assigned by the ADMINISTRATOR
• Answers and responds to inquiries and follow Helpdesk
I appreciate your attention
