What fields are included in tickets search?

in the front-end tickets list, what ticket fields are included in the search when text is entered in the search input field?

I would like to be able to enter a ticket-ID in the search input field then when clicking "Go", include a matching ticket-ID, if any, in the returned search results.

Hi

By default, the system search by the following fields :

$config = array('a.name', 'a.email', 'c.username', 'a.subject', 'a.message');

So it it name, email, username, subject , message . If you want it to search by id, please submit a support ticket sending me FTP account of your site so that I can edit the code to make it works for you !

Tuan

Hi Tuan,

Thank you for the details and for your offer to make the change for me.

I added "a.id" like this and it works perfectly:

$config = array('a.name', 'a.email', 'c.username', 'a.subject', 'a.message', 'a.id');

I would appreciate it if you would consider making this change in some future HDP enhancement. When there are a lot of tickets for us to address, users often refer to a ticket by its ID and this makes it easy to quickly find it.

John

Thanks John for your suggestion. This feature is now included in the latest download package of Helpdesk Pro !

Tuan