2 question - access level to change status

Hello today I installed HelpDesk PRO component from you site

I have two questions:

A)

Where Can I set ticket History for registered users? When I set: Ticket List/Manage Tickets registered users can also change status of ticket.
And I want that only managers can change status.

I want situation, where user can view ticket list, but can’t change manage tickets.



Is there a possibillity to disable „priority” and „rating” field in tickets on front-end? It not neccessery for my work.

Where Can I set ticket History for registered users? When I set: Ticket List/Manage Tickets registered users can also change status of ticket.
And I want that only managers can change status.

=> You can still use that menu item. At the moment, Helpdesk Pro allows users to change ticket status. In the future, we will make it configurable. For now, you can submit a support ticket giving us administrator and FTP account of your site and I will edit the code for you.

Is there a possibillity to disable „priority” and „rating” field in tickets on front-end? It not neccessery for my work.[/

=> It is not configurable. However, it is a simple modification. Submit a support ticket and we will help you.

Tuan