- Ability to select the user from a list of registered users when creating a new ticket from the backend (like what was recently implemented in event booking)
- Ability to track time
- front end module that will generate a list of a users tickets (like you have with CB)
Basically, I use this component to handle web site update requests for clients. Typically these are minor requests that take about 10 - 30 minutes, but I get a ton of them so I use this component to just keep track of them all. So... when a client sends me a request to make an update on their web site I enter it into Helpdesk Pro with an initial status of NEW. When I get around to starting on the work I change the status to IN PROGRESS. When the work is complete I change it to COMPLETE.
It would just be nice to be able to either a) enter a total amount of time that was spent on the request, or b) have the component calculate the amount of time from when the ticket was IN PROGRESS.
Or, at the very least be able to see the history of status and/or priority changes. Right now it just shows the date created and the last date it was modified but it doesn't indicate what the modification was.