Different emails for different categories

  • Philip Bennett
  • Topic Author
  • Offline
  • New Member
  • New Member
More
2 years 7 months ago #153425 by Philip Bennett
Different emails for different categories was created by Philip Bennett
Is it possible to set up different email bodies for different categories?
I have 2 categories which require different responses to reservations and different reminders.
Thank you

Please Log in or Create an account to join the conversation.

More
2 years 7 months ago #153430 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Different emails for different categories
Hello

Yes. In latest version of the extension, when you add/edit a category, you can setup the messages in Messages tab and it will be used for all events from that category

You can event setup these messages inside the event if needed (so each event could have it own messages)

Regards,

Tuan

Please Log in or Create an account to join the conversation.

More
2 years 7 months ago #153431 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Different emails for different categories
When the system wants to use certain message, it will try to find message in the following order:

- Event -> Category -> Global Message

Hope my answer is clear to you

Regards,

Tuan
The following user(s) said Thank You: Philip Bennett

Please Log in or Create an account to join the conversation.

  • Philip Bennett
  • Topic Author
  • Offline
  • New Member
  • New Member
More
2 years 7 months ago #153562 by Philip Bennett
Replied by Philip Bennett on topic Different emails for different categories
This is great , can you help me a little more as well.
it seems that I cannot use any tags referring to the event,
If a group registration is made for a free event in category A which message will they receive if I set it up in Categories, and can I automatically say which event, date and number of registrants they have booked for?
Or if I do it as a message from the Event, not the category - which message will they receive.

Please Log in or Create an account to join the conversation.

More
2 years 7 months ago #153563 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Different emails for different categories
Hello

1.You can see the supported tags in documentation
-https://eventbookingdoc.joomservices.com/email-tags/common-tags
- eventbookingdoc.joomservices.com/email-t...w-registration-email

2. If you setup the messages inside the event, that message will be used. It has highest priority

3. If you do not setup the messages inside the event, and setup messages inside the category, the messages in category will be used

4. If you you do not setup message in event or category, the global email messages will be used

Hope it answers your questions

Tuan

Please Log in or Create an account to join the conversation.

  • Philip Bennett
  • Topic Author
  • Offline
  • New Member
  • New Member
More
2 years 7 months ago #153564 by Philip Bennett
Replied by Philip Bennett on topic Different emails for different categories
Thank you, I understand that, but what I really need to be able to do is detailed messages to reply to bookings for the dfferent categories.
Example:
Category A is a free weekly event held at the library with a different topic each week and I need to confirm which event, date4 and number of seats they have reserved for.

Category B is a series of theatrical productions, and apart from confirming the event and date, I need to say how many seats and give a message about offline payment.

In both cases it is very important to confirm the reservation details. I cannot see a way to do that.
Thanks for your help

Please Log in or Create an account to join the conversation.

  • Philip Bennett
  • Topic Author
  • Offline
  • New Member
  • New Member
More
2 years 7 months ago #153565 by Philip Bennett
Replied by Philip Bennett on topic Different emails for different categories
Sorry, I have answered my own question, - it does work
I tried before but there must have been a separate problem in what I was doing.
Thanks for the support
Phil

Please Log in or Create an account to join the conversation.

More
2 years 7 months ago #153590 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Different emails for different categories
Great. Happy to hear that it works as expected

Regards,

Tuan

Please Log in or Create an account to join the conversation.