Incorrect/Confusing Email

  • Arbind Bhagat
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1 month 3 weeks ago #165183 by Arbind Bhagat
Incorrect/Confusing Email was created by Arbind Bhagat
A user registers for an event and chooses Offline payment method. The user then receives the event-confirmation-email.

An admin later sends the request-payment email from the backend and the user receives a link to pay online. The user clicks the payment link in the email and pays online.

Then, the user receives the registration email from "user_email_body" setup. This is not correct and is confusing. Instead of the event-confirmation-email, in this case, the user should receive another type of email, something like, payment confirmation email. So, I think, there should be another set of emails, like "payment_confirmation_email_body" and "payment_confirmation_email_subject" for this use case.

Is it currently possible to do it?

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1 month 3 weeks ago #165185 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Incorrect/Confusing Email
Hi Arbind

It will just uses the standard email (same as the email user receives when they register for the event and make payment using online payment method such as PayPal...)

We do not have a separate email available

Regards,

Tuan

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  • Arbind Bhagat
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1 month 3 weeks ago #165208 by Arbind Bhagat
Replied by Arbind Bhagat on topic Incorrect/Confusing Email
OK. I will add it in the Feature Wishlist. It would make my life so much easier.

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