Enable registrant to change their registration

Not sure what button you are talking about? To edit the registration record, you can click on the First Name of the registration record, it is linked to registrant edit screen

Tuan

There are two red buttons below the "Pending" text in the Status column. They are not clickable.

I clicked on the first name and it allowed me to edit the record, but when I add a fee-based option, it does not change the price. This was an offline payment. If it was PayPal, I could understand how it might not work because then you'd have to support the ability to apply multiple payments based on each modification that changes the price.

We just need to work through how everything behaves to be sure we can account for the ways some customers might interact with the process. In this case, the event is $99. The registrant completed his registration and later decided to choose a fee-based option. He can't do it by editing the original registration record. And if he wants to do it by registering a second time, he gets charged the original $99. So it becomes a problem.

The only workaround would be to set those fee-based options to have an "only" option - in other words, we'd calculate the amount based on subtracting the base amount from the total. It could potentially get a little confusing, especially when there are a few different fee-based fields involved.

Thank you,
Ernie

Actually, after I clicked "Save & Close", the dollar amount DID change to reflect the updated amount. Not sure what that would trigger if the payment method was PayPal - would it take the user to PayPal to pay the difference and update the record & transaction ID?

Thank you,
Ernie

Hi Ernie

If users use online payment method such as PayPal, they are not allowed to change fee options for the registration. That is only possible for offline payment only. For online payment, there is no possibility to pay the difference, that's why it is not allowed to change these fee options

Regards,

Tuan